Page 51 - Fall 2024 EDM Today

EDM Today Magazine EDM Today Magazine EDM Today Magazine

Larry introduced me to Stephanie Heavrin, Parts Coordinator at
EDM Network. Stephanie has an infectious smile and was very
happy to talk about her role at EDM Network's consumables
department. She is a relatively new addition to the EDM Network
team. She said that she has much to learn about the vast
offering of consumables and parts that EDM Network provides.
She joked, “Our Slogan, Everything in EDM, is an understate-
ment. Between options for wire, fi lters, EDM oil, guides, nozzles,
EDM Today Magazine EDM Today Magazine EDM Today Magazine
brass tubes, resin, DI swap-out tanks, and much more, there
is a lot to learn.”
Stephanie expressed gratitude to the EDM Network engineering
and technical team. She indicated that whenever a customer
has a technical question or asks for a recommendation, the
technical people are happy to talk with them and help them choose the best product.
When asked about her philosophy of customer service, she thought for a moment and explained that the culture at
EDM Network is very customer-centric. Everyone strives to provide the best possible customer service. She works
to build relationships with customers and make them understand that she is there for them. At the same time, she
also respects the customer’s time and works to be as effi cient as possible when processing an order. She added that
processing the order and getting the shipment on the way to the customer is of paramount importance.
EDM Today Magazine EDM Today Magazine EDM Today Magazine
From EDM Today’s standpoint, it is refreshing to meet someone so young and full of enthusiasm for their job. Kudos
to Ron Vogel for creating a work environment that fosters a great work attitude.
edmnetwork.com

ENTEGRIS POCO MATERIALS
Booth 338680
It is always delightful to visit my friends at Entegris POCO Materials. I was warmly
welcomed to the booth by Rob Fothergill, Product Manager for EDM and Glass Forming,
and Marc Sanders, EDM Technical Sales Manager. When asked what they were showing,
they explained that they were there to help customers understand the many resources that
EDM Today Magazine EDM Today Magazine EDM Today Magazine
were available to them.
Rob added, “We want our customers to know that we are a
resource not only for materials, but also for service and sup-
port.” Entegris POCO materials are sold through distribution.
Marc stated that all distributors are highly qualifi ed to work
with the customers to provide help with graphite selection and
application support. However, Entegris offers many training
options for customers who want to develop in-house expertise.
Entegris provides a virtual program that students can take
online. It is a basic training session provided in six 1.5-hour
modules. This self-paced program, available anytime, provides
EDM Today Magazine EDM Today Magazine
before registering for the advanced training. EDM Today Magazine
a foundation to understand Sinker EDM and the process
parameters involved.
Entegris also offers live classroom training options.
They provide a 3-day EDM Basic Training and a 2-day EDM
Advanced Training. The advanced training covers topics
such as electrode undersizing, surface fi nish measurement,
electrode design, orbiting, and more. As the advanced training
is an extension of Entegris’ basic training, students are
strongly encouraged to complete the basic training fi rst

EDM Today Magazine
EDM Today Magazine EDM Today Magazine (Continued on next page)

49
EDM Today, Fall 2024 Issue